Your Privacy Our Priority

This Privacy Policy sets out how mywin96 ("we", "platform") manages the personal information of users ("you", "member") who use our website and services. By registering or continuing to use mywin96 services, you agree to the terms set out in this policy. Please read this document carefully before making any decision regarding account registration.

1 Introduction

mywin96 is an online casino platform operating under international licensing, providing a range of gambling services including video slots, live table games, roulette, baccarat, Teen Patti and sports betting to users in Malaysia. We take data protection responsibilities seriously and are committed to ensuring member privacy is maintained at all times.

This Privacy Policy applies to all information collected through the mywin96.com website, related mobile applications (if any), and communications between members and our customer service team. This platform is only open to individuals who are 21 years of age and above.

2 Definitions

For clarity, the following terms are used in this Privacy Policy with the meanings stated:

• Personal Information — Any data that can identify an individual directly or indirectly, including name, email address, mobile phone number and financial details.
• Processing — Any operation carried out on personal information, including collection, storage, use, disclosure and deletion.
• Third Party — Any entity other than the member and mywin96, including payment service providers, game providers and regulatory bodies.
• Cookie — A small text file stored on a user's device to support website functions and analyse usage patterns.
• Cross-Border Data Transfer — The sending of personal information to servers or entities located outside Malaysia.

3 Information Collected

mywin96 collects various categories of information depending on how you interact with our platform. Generally, the information collected falls into three main categories:

Information You Provide Directly

• Full name as shown on your identity card (MyKad) or passport.
• Date of birth for age verification purposes (must be 21 years or above).
• An active email address for account communications.
• Mobile phone number for two-factor authentication and transaction notifications.
• Payment method information such as Touch 'n Go eWallet number, DuitNow account, or bank account details for FPX.
• Identity verification documents when requested for the KYC (Know Your Customer) process.

Information Collected Automatically

• IP address and network information of your device.
• Web browser type and operating system used.
• Session data including pages visited, session duration and navigation patterns.
• History of deposit and withdrawal transactions on the platform.
• Game activity logs for fraud prevention purposes.

Information From Third-Party Sources

• Identity verification data from licensed KYC service providers.
• Blacklist information from responsible gambling bodies, where applicable.

4 Purpose of Data Use

All information collected by mywin96 is used for legitimate and specific purposes. We do not use your data for any other purpose without prior notice. The main purposes for which data is used are as follows:

• Creating and managing member accounts, including identity and age verification.
• Processing financial transactions including deposits (minimum RM20) and withdrawals (minimum RM50) via Touch 'n Go eWallet, DuitNow, FPX, ShopeePay and cryptocurrency.
• Providing customer support via 24/7 live chat and email in Malay and English.
• Ensuring platform security and preventing fraud, money laundering or unauthorised access.
• Complying with legal requirements and applicable international licensing regulations.
• Improving service quality and user experience based on aggregated usage pattern analysis.
• Sending important service communications such as transaction confirmations and account security notifications.

5 Disclosure to Third Parties

mywin96 does not sell or rent member personal information to any third party for commercial purposes. However, in certain circumstances, we may need to share your information with the following parties:

• Payment service providers — to process deposits and withdrawals through supported payment methods.
• KYC and compliance service providers — to verify member identity and meet anti-money laundering (AML) requirements.
• Platform technology providers — who assist in operating the technical infrastructure of our website under strict confidentiality agreements.
• Regulatory bodies and law enforcement — when required by law, court order or licensing requirements.

All third-party service providers we work with are bound by data protection agreements that require them to handle your information to security standards comparable to our own practices.

6 Cookies and Tracking Technologies

The mywin96.com website uses cookies and similar tracking technologies to ensure smooth platform functionality and improve the user experience. The types of cookies used include:

• Essential Cookies — Required for basic website operations such as login sessions and security. These cookies cannot be disabled.
• Analytics Cookies — Help us understand how members use the platform so we can make ongoing improvements.
• Functionality Cookies — Store user preferences such as language and display settings.

You can manage or block cookies through your web browser settings. Please note that blocking certain cookies may affect the functionality of some parts of the mywin96 website.

7 Data Security

We implement various technical and organisational security measures to protect member personal information from unauthorised access, modification, disclosure or destruction. These measures include:

• Data encryption using SSL/TLS protocols during information transmission.
• Password storage using strong hashing algorithms — your password cannot be read by anyone on our team.
• Role-based access control to ensure only authorised staff can access sensitive information.
• Continuous system monitoring to detect and address security threats promptly.
• Periodic security audits by independent parties.

8 Data Subject Rights

As a mywin96 member, you have the following rights regarding your personal information:

• Right of Access — You may request a copy of the personal information we hold about you.
• Right of Rectification — You may request correction of information that is inaccurate or incomplete.
• Right of Erasure — In certain circumstances, you may request that we delete your personal information.
• Right to Restrict Processing — You may request that we limit how we use your data in certain circumstances.
• Right to Object — You may object to the processing of your data for direct marketing purposes.
• Right to Data Portability — You may request that we provide your data in a machine-readable format.

To exercise any of these rights, please contact our customer service team via 24/7 live chat or email at [email protected]. We will process your request within the timeframe set out under the relevant legal requirements.

9 Data Retention

mywin96 retains members' personal information for as long as the account is active or as long as our services are required. When an account is closed, we will retain the necessary records for the period specified by legal requirements and our international licensing regulations, specifically:

• Financial transaction records are kept for the minimum period specified by anti-money laundering regulations.
• Identity verification (KYC) information is retained in accordance with licensing requirements.
• Communication logs with customer service are retained for quality control and dispute resolution purposes.

Once the retention period has ended, your personal information will be securely deleted or anonymised.

10 External Links

The mywin96.com website may contain links to other websites for informational convenience. This Privacy Policy applies only to the mywin96 website and services. When you access third-party websites through links provided, you are subject to the respective privacy policies of those websites. mywin96 is not responsible for the privacy practices or content of third-party websites.

11 Changes to This Policy

mywin96 reserves the right to amend or update this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or industry developments. Any material changes will:

• Be communicated to members via email or on-site notification at least 14 days before taking effect.
• Be accompanied by a summary of the key changes for easy reference.
• Be updated with a new effective date at the top of this document.

Continued use of mywin96 services after the effective date of any changes means you accept and agree to the updated Privacy Policy. If you do not agree with the changes, please stop using the platform and contact us to proceed with account closure.

12 Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact our Data Protection Officer team:

• Email: [email protected]
• Live Chat: Available 24/7 via mywin96.com
• Support Languages: Bahasa Melayu and English

We are committed to responding to every privacy-related enquiry promptly and professionally. Our team is ready to help you understand your rights and ensure your personal information is managed in a way that satisfies you.